About tours
Every tour has its starting time. In some cases you might be able to choose one of the several suggested starting times.
You can pay for your tour minimum 24 hours before. Payment is by Card. You will find the responding button on the page of your booking.
Firstly, you should contact the customer support and we'll try to arrange things for you. If you can't make it at all, then you can consider rescheduling your tour - ask the support about this too.
There is no general response to this. If there are necessary items that are not provided, it will be written in the additional information on the tour page.
Mostly, every tour includes pick up and drop off, as they are individual tours. The driver will come at the indicated address and take you on a trip - after the tour, you'll be driven to your place. If there is an exception, that will be written on the tour page.
About transfers
Yes. With each booking, you are given a free waiting time, after which the waiting time is paid.
Price is calculated automatically, according to the route. Provided that you do not change the route of travel, the cost does not change. However, you are given a free waiting time while booking, after which the waiting time is paid.
You should pay 24 hours prior to the beginning by card on the website. You will find the responding button on the booking page.
Definitely will. The main thing is that your flight number has to be indicated in the comments to the order.
Booking tours and transfers
While booking you get to choose where to get the information about your booking. Booking link can be sent on your phone number via SMS or to your email address.
Booking modifications
You can add destination places to the transfer anytime before the trip is finished. The price will be automatically renewed.
Yes. Changes in the booking are available anytime before the start of your tour. The price will be automatically renewed.
No, you can not. Although, if you wish for a custom tour, you might write to our customer support and we'll do our best to help you.
Rarely, but it happens that the driver cannot drive for various reasons, and also, there may be technical problems in the car. In this case, the system will match you with another driver and offer you to travel with him.
It is absolutely normal. One place might not be ready to take the visitors so in this case we will find the new one for you, that will be equally good or even better.
Cancelation and Refunds
Sure, you can. Although you should keep the cancellation policy in mind. Every tour or activity has a different cancellation policy that you can see on the booking page.
Sure you can cancel your trip. Follow the link in the SMS or in the message received by e-mail and click the Cancel Booking button. You do not pay anything for this. In case you have not payed for the service 24 hours before the booking time, your trip will be canceled automatically.
Additional information and tips
In case of the transfers you can leave a tip for our drivers with either cash or card. If you want to leave a tip for any of the service staff during the tour, ask on the spot.
We will be glad if you tag us while sharing your impressions and photos. This way our team will be able to see your pics and stories. We are happy to see you satisfied, so we might share some of your photos with your consent. You might have a little spotlight!
If you want to write a complaint, provide it in a written form, electronically. The responding email you can find on the contact page. If the text of the complaint fails to present valid facts that can be verified, it will not be considered.
In general - no, but it depends on what kind of activities are in the tour. For example if you are visiting churches then yes, there is a dress-code. On each tour page you will find Additional Information - here will be written about the dress-code too, if such exists.
It depends what kind of tour is it and what's included in the price. If any of the activity's fee is not included in the price, sure, you will need some money. Besides, in some places you might really like something like a souvenir or a wine and you might want to buy it.
Feedbacks
It is really needed. Feedback is the only indicator of the quality of service. Both positive and negative experiences matter. You can leave the review on the booking page after the driver changes the order status to Completed.
After your tour is finished you can leave a feedback on the booking page.